Communication guides

Communicating with staff

Place value on yourself and your staff. These guidelines give you the basics on preparing your staff for a switch to mixed billing.

Communicating with patients

Your staff will be your biggest asset in communicating with patients about new billing practices. These guidelines show you what you need to pay attention to when switching to mixed billing.

Sample letter to patients

On transitioning to mixed billing

Keep your patients informed about moves away from bulk billing, the effects it will have on them, and why it is necessary for your practice.


DL flyer: Quality Care Costs

Other Resources

RACGP: A quality general practice of the future

This paper introduces a model for the future general practice – positioned for the growing and rapidly changing general practice environment and activity platform demanded by current health reforms

Annals of Family Medicine: The top 10 building blocks of high performing primary care

The building blocks include 4 foundational elements — engaged leadership, data-driven improvement, empanelment, and team-based care — that assist the implementation of the other 6 building blocks — patient-team partnership, population management, continuity of care, prompt access to care, comprehensiveness and care coordination, and a template of the future.

Annals of Family Medicine: From triple to quadruple aim: care of the patient requires care of the provider

The Triple Aim — enhancing patient experience, improving population health, and reducing costs — is widely accepted as a compass to optimise health system performance. This article recommends that it be expanded to include adding the goal of improving the work life of health care providers, including clinicians and staff.

The King’s Fund: Making integrated care happen at scale and pace

Lessons from Britain’s National Health Service and the work being done there on improving integrated care.

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