Treating poor morale
- On 02/05/2016
Poor office morale can quickly spread throughout your team, so it’s important to recognise the signs early.
Symptoms of this affliction are high turnover, decreased performance, lack of cooperation between employees, few personal interactions, and a distinct lack of initiative.
The treatment however, could be easier than you think. Here are some great ways to boost the morale in your general practice and make the environment more pleasant for both staff and patients.
Communication with your staff is extremely important, particularly when you are undergoing a change – either in billing structure, office structure, or personnel. If front desk staff are expected to relay important changes to patients, you need to take the time to ensure they are comfortable delivering the information.
Hard work should be recognised. It doesn’t always have to come in the form of yearly salary increases. Lunches, awards, gift certificates, even written acknowledgement, are all good ways to express to your staff that you are paying attention to the good work that they do. You might also consider being a little more flexible in working arrangements. For some employees, being able to attend their child’s end-of-year concert or take an extra vacation day is more important than earning a couple dollars more each paycheque.
Birthdays, the birth of a child, marriages, employment anniversaries – it’s important to take time to celebrate these special occasions. It not only creates a warmer and friendlier environment, but demonstrates to your employees that you care about them.
Encourage staff to share their charity work in the office. Whether they are raising money during Movember, or running a marathon for a particular cause – supporting your staff members in these personal endeavours will have a lastly impact.
Ask for their opinion
As staff members are in close contact with your patients, they will have a unique insights on what you can do to create a better, more patient-focused practice. As well, any solutions that have been brainstormed collectively will have more buy-in.